Terms

Layer & Loop Manufacturing is a managed FDM production service — short production runs, recurring manufacture, samples, quality checks, packaging and dispatch. It is a trading brand of Kian Low, a sole trader trading as LayerAndLoopStore and as Layer & Loop Manufacturing. It is not a separate company or legal entity, and is not VAT registered, so no VAT is added and quoted totals are the totals payable.

These Manufacturing terms sit alongside, and are additional to, the terms above. The service is aimed primarily at business customers; where you deal with us as a consumer, your statutory rights apply and nothing here reduces them. Provisions that apply only to business customers are marked “business customers”.

A Manufacturing order follows a review-first sequence:

1. Indicative estimate — a planning indication only. It is not an offer, not a formal quote, and does not carry the instant service's price promise.
2. Project review — we review the file, material and production requirements.
3. Formal quote — a numbered, versioned quote for one or more exact quantity options, valid until its stated expiry.
4. Acceptance — you accept a specific quantity/option. A draft or unsent quote is not an offer you can accept.
5. Payment or agreed payment terms — payment in full, a deposit and balance, or a manually agreed purchase-order/trade arrangement.
6. Production — scheduled once the agreed payment or terms are in place and the specification is approved.

A binding production agreement forms when you accept a specific quote option and we confirm that acceptance together with the agreed payment or payment terms. Until then either side may decline without charge.

A Manufacturing estimate is indicative and subject to file, material and production review; it is not the final production quote and the instant service's price promise does not apply to it.

A formal quote states the quote number and version, the exact quantity option(s), the unit price, delivery, any separately agreed charges, any sample credit and the total payable. It is valid for 30 days from issue unless stated otherwise. A sent quote is fixed for its version: if the price, quantity, material, production assumptions, delivery or payment terms change, we issue a new version and the previous one can no longer be accepted. An accepted quote and its accepted option are retained as your commercial record. No VAT is added.

We manufacture in a range of FDM materials supported by our production equipment and selected for the requirements of your project — including PLA-family materials, PETG, TPU, PVA and ABS, and, where the production setup and application are suitable, materials such as ASA and fibre-filled PLA/PETG. Material suitability and availability are confirmed during production review, considering printer configuration and nozzle compatibility, any enclosure or environment requirements, the filament manufacturer's recommendations, the part geometry and application, sourcing, and successful production validation where required.

No single filament is a permanent default. Our production equipment uses a hardened-steel nozzle (up to 300 °C); representative materials include PLA family, PETG, TPU, PVA, ABS, ASA, PLA-CF, PETG-CF. A material being technically printable does not make it an approved production material for your part — availability is confirmed during production review. We do not offer resin/SLA printing.

Where a pre-production sample is offered it may be complimentary, paid, and either creditable (its price is credited against a subsequent production order) or non-creditable — we tell you which before you pay. You may approve or reject a sample.

Approving a sample means accepting it against the agreed sample and Approved Production Specification. Because these are additively-manufactured parts, it is not a promise that every unit will be microscopically identical; normal process variation within the agreed specification is expected. If the specification changes after approval, a further review, revised quote or new sample may be needed. Your statutory rights are unaffected.

The APS is the agreed production setup for your run. It can record the approved file revision, material, filament/colour, production settings, orientation and supports, quality checks, packaging and acceptance criteria. Production proceeds against the APS.

A later change to the file, material or specification may require review, a revised quote, a new sample or a revised APS. Approving the APS does not transfer to you our responsibility for carrying out the agreed manufacturing with reasonable care and skill.

You confirm that you own the supplied design or hold sufficient licence/permission to have the requested quantity manufactured. You give Kian Low (trading as Layer & Loop Manufacturing) a non-exclusive permission, for this purpose only, to inspect, prepare, slice, manufacture and quality-check the design, to reprint or replace where authorised, and to retain the production file only where you have separately agreed retention for repeat production. Ownership does not transfer to us and we do not reuse your design for another customer.

We do not carry out formal legal IP clearance on submitted designs and rely on your confirmation of rights. We may decline or stop a job where we reasonably believe rights, legality or safety are in doubt.

Ordinary uploaded files follow our normal retention policy and are deleted within 30 days after fulfilment or cancellation. As an exception, where you opt in to production-file/specification retention for repeat or recurring manufacture, we keep the approved file for the agreed retention period so we can reproduce your part. You can ask us to delete a retained file at any time, subject to any records we are lawfully required to keep. See our Privacy Notice.

A recurring or call-off arrangement may set an overall committed quantity, call-off release quantities, a release process, price-review points, indicative lead times, and any customer-specific reserved material. Material availability and pricing can be reviewed at the agreed points. A specification change may require re-quoting. You may cancel future, unreleased call-offs; work already in production, completed stock and material specifically committed or sourced for you remain payable. We do not operate automatic recurring card billing — releases are confirmed with you.

Depending on the project we may use standard stocked material, source a specific brand/product/SKU, source customer-specific material, or accept customer-supplied filament where we have expressly agreed to. Where material is specially sourced for you, how any unused material is handled follows your individual project agreement rather than an automatic assumption either way.

Where agreed, a project may include inserts, screws, magnets, bearings or other hardware (sourced by us or supplied by you), assembly and simple kitting. We carry out the agreed assembly with reasonable care and skill. You remain responsible for the specification and suitability of components you supply, unless we have expressly agreed to select or specify them. This does not exclude liability that cannot lawfully be excluded.

Production orders may be delivered in bulk or as scheduled dispatches, with standard or (where agreed) custom packaging, and tracking where available. White-label/plain dispatch applies only where expressly agreed. Delivery aims are estimates, and carrier delays outside our reasonable control are not our responsibility, though we will help resolve them. Please report a damaged or lost delivery promptly, with photographs where possible, so we can investigate. Reporting a problem late does not affect your statutory rights.

Manufacturing pricing separates the production price, delivery, any separately agreed packaging or sourcing charges, any sample credit, and any deposit and balance, and shows the total payable. There are no hidden mandatory charges and no VAT is added. We accept card payment via Stripe; bank transfer, a deposit/balance split, or a purchase-order/invoice/trade arrangement may be agreed manually. Trade credit is never automatic and is granted only where we have expressly approved it.

Parts are made by fused-filament 3D printing. They can have visible layer lines, dimensional tolerances and direction-dependent (anisotropic) strength, and each material has its own temperature and environmental limits. You are responsible for confirming that a part is suitable for your intended application, installation and environment.

Unless we have expressly agreed otherwise in writing, parts are not certified or tested for safety-critical, load-bearing, protective or regulated applications. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, for fraud, or your statutory rights.

We do not automatically accept parts for medical use, PPE, structural or safety-critical components, pressure-containing systems, mains electrical safety components, vehicle safety systems, products intended or marketed as children's toys, food-contact applications, or other uses requiring certification or conformity assessment. We will consider such work only where it has been specifically reviewed and we have deliberately agreed to it under an appropriate compliance arrangement. Our firearms, weapon-part and unlawful-item restrictions above apply equally to Manufacturing.

Production items are typically made to your specification. Under the Consumer Contracts Regulations 2013, the 14-day change-of-mind cancellation right does not apply to goods that are made to your specifications or are clearly personalised. Separately, as our own policy, we will cancel and refund in full where you contact us before payment and production begin.

This does not affect your remedies for goods that are faulty, not as described or otherwise legally non-conforming. Consistent with the Consumer Rights Act 2015, goods should be as described, of satisfactory quality and fit for a particular purpose where that legal test applies. Nothing in these Terms affects your statutory rights.

For business customers, and subject always to the limitations that cannot lawfully be excluded, our liability arising out of a production order is limited to the price paid for the affected order, and we are not liable for indirect or consequential loss, loss of profit, or loss arising from your use of a part outside the agreed specification or our stated limitations. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded, and nothing here affects a consumer's statutory rights.

We are not responsible for delay or failure caused by events outside our reasonable control — for example carrier disruption, widespread power or network outages, supplier failure, an unavoidable equipment breakdown, or material unavailability. Where one occurs we will let you know and agree a reasonable revised timescale. This does not excuse ordinary poor performance.

Kian Low, a sole trader trading as LayerAndLoopStore and as Layer & Loop Manufacturing. For a question or complaint about a production order, email [email protected]. We will acknowledge and work with you to resolve it. We are not a member of an alternative dispute resolution or ombudsman scheme.